Privacy Policy

At Rare Roots Plan Shop, we believe that trust is the root of every beautiful gardening relationship. Just as we carefully nurture our rare plants, we are equally committed to protecting your personal information with the utmost care and security. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases from our global community of gardening enthusiasts.

1. Information We Collect

To provide you with the seamless gardening experience we’re known for, we collect the following types of information:

• Personal Information: When you create an account or make a purchase, we collect your name, email address, shipping address, and payment information
• Transaction Data: Details about your purchases, including products ordered, payment method, and transaction history
• Technical Information: IP address, browser type, device information, and pages you visit on our site
• Communication Data: Any correspondence you have with our customer care team
• Preferences: Your gardening interests and preferences to help us recommend suitable plants for your collection

2. How We Use Your Information

We use your information with the same care we give to our rare plants:

• Process your orders and arrange secure delivery of your plants
• Provide customer support and respond to your gardening questions
• Send order confirmations, shipping updates, and care instructions
• Improve our website and product offerings based on customer preferences
• Send occasional updates about new rare plant arrivals (only with your consent)
• Prevent fraud and ensure the security of our payment systems
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data like we treat our rare specimens – with respect and protection. We only share your information when necessary:

• Service Providers: We work with trusted partners for payment processing (PayPal, credit card processors), shipping carriers, and website maintenance
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Shipping: For international orders, we share necessary shipping information with customs authorities

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as important to us as the health of your plants:

• We store data on secure servers with industry-standard protection
• All payment transactions are encrypted using SSL technology
• We retain personal information only as long as necessary for business purposes or as required by law
• Regular security assessments ensure our systems remain protected against unauthorized access
• We implement access controls to ensure only authorized personnel can access your data

5. Your Rights and Choices

As a valued member of our gardening community, you have the right to:

• Access and review the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Object to certain processing of your data
• Request data portability where applicable
• Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like carefully placed garden markers, cookies help us navigate and improve your experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how gardeners use our site to improve your experience
• Preference Cookies: Remember your settings and gardening preferences
• Marketing Cookies: Used with your consent to show relevant plant recommendations

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to make purchases on our site.

7. International Data Transfers

As we serve gardening enthusiasts worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers, in compliance with international privacy regulations.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy as our garden grows and evolves. Significant changes will be communicated through our website or directly to registered customers. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Rare Roots Plan Shop. We’re honored to be part of your gardening journey and committed to protecting your privacy with the same dedication we bring to cultivating rare plants.