Shipping Information

At Rare Roots Plan Shop, we understand that your botanical treasures deserve the utmost care in their journey to your garden. We’ve designed our shipping process to ensure your plants arrive healthy and ready to thrive.

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. During peak seasons, processing may occasionally take an additional day as we carefully prepare your plants for shipment.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Timeframe Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free on orders over $50 15-25 business days after shipment EMS
Please Note: We currently ship worldwide, with the exception of certain Asian countries and remote locations. Shipping times may vary depending on customs clearance and local delivery conditions.

Returns & Exchanges Policy

Your satisfaction is at the root of everything we do. We’re committed to ensuring your complete happiness with every rare specimen that joins your collection.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of plants. This gives you adequate time to inspect your new botanical additions and ensure they meet your expectations.

Step-by-Step Return Process

Step 1: Contact Our Plant Care Team

Within 15 days of receiving your order, please email us at [email protected] with the following information:

  • Your order number
  • Photos of the plant(s) in question
  • A brief description of the issue

Step 2: Receive Authorization

Our plant specialists will review your request and provide:

  • Return authorization number
  • Shipping instructions if return is approved
  • Alternative solutions (replacement, store credit, or refund)

Step 3: Ship Your Return (If Required)

For approved returns requiring physical return of plants:

  • Package plants securely in original packaging when possible
  • Include the return authorization number on your package
  • Ship to: 965 Cooks Mine Road, VERMONTVILLE, US 12989

Refund Processing Timeline

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days
  • Store Credit: Issued immediately upon approval
  • Replacements: Shipped within 1-2 business days of approval

Payment Method Refunds

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days
Important: Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

Due to the delicate nature of living plants and to ensure the health of our botanical collection, we cannot accept returns for:

  • Plants that show signs of improper care or environmental stress after delivery
  • Custom or special order rare specimens
  • Plants that have been repotted or substantially altered
  • Digital products or care guides

Exchange Policy

We’re happy to exchange plants for alternatives of equal value. If you’d like a different rare specimen:

  • Contact us within 15 days of receipt
  • Provide photos of the current plant condition
  • Suggest alternative plants from our current collection

We’ll arrange shipment once we receive your return.

Need Assistance?

Our plant care team is here to help your garden flourish. Contact us:

Email: [email protected]

Address: 965 Cooks Mine Road, VERMONTVILLE, US 12989

We typically respond within 24 hours during business days.

Thank you for trusting Rare Roots Plan Shop with your botanical journey. We’re committed to ensuring your complete satisfaction and helping your plant collection thrive.

Your trust is the root of our growing community.