Term and Conditions

Welcome to Rare Roots Plan Shop. These Terms and Conditions govern your use of our website at rarerootsshop.com and your purchase of rare botanical specimens from our collection. By accessing our site and making a purchase, you agree to be bound by these terms.

At Rare Roots, we specialize in curating exceptional living plants for dedicated gardeners and botanical enthusiasts worldwide. Our terms reflect our commitment to transparency, plant care excellence, and building lasting relationships with our growing community.

2. User Obligations and Responsibilities

Account Integrity

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

Plant Care Responsibility

• Provide appropriate care and suitable growing conditions for plants upon receipt
• Inspect plants immediately upon delivery and report any issues within 15 days
• Understand that plants are living organisms requiring proper environmental conditions

Prohibited Activities

• Misuse of plant care information or propagation of protected species
• Commercial reproduction of our care guides or digital content
• Placing fraudulent orders or providing false information

3. Products and Services Description

Plant Characteristics

• We specialize in rare, carefully selected botanical specimens
• Each plant is a unique living organism with natural variations
• Plants may experience normal stress during shipping and require acclimation

Shipping Limitations

• We currently ship worldwide except certain Asian countries and remote locations
• Some plants may be restricted from shipment to certain regions due to agricultural regulations
• Shipping carriers and methods may vary based on destination and plant type

Seasonal Availability

• Certain rare specimens may have limited seasonal availability
• We reserve the right to substitute plants of equal quality and value when necessary
• Custom orders for specific specimens may require extended processing times

4. Order and Payment Terms

Order Processing

• Orders are processed within 1-2 business days from purchase date
• During peak seasons, processing may extend to 3 business days
• You will receive email confirmation with tracking information once your order ships

Payment Methods

• We accept Visa, MasterCard, JCB, and PayPal
• Payment is processed at time of order confirmation
• Currency conversion fees may apply for international orders

Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)
• Shipping times are estimates and may vary due to customs clearance and local conditions

Order Modifications & Cancellations

• Order modifications or cancellations must be requested within 2 hours of placement
• Once plants enter the preparation process, orders cannot be modified or cancelled
• Custom or special order specimens cannot be cancelled once processing begins

5. Returns and Exchanges

Return Timeframe

• Returns and exchanges must be initiated within 15 days of receipt
• Contact our Plant Care Team at [email protected] to begin the process

Return Process

1. Email us with your order number, photos of the plant, and description of the issue
2. Our specialists will review and provide return authorization if approved
3. Ship approved returns to: 965 Cooks Mine Road, VERMONTVILLE, US 12989

Refund Processing

• Refunds to original payment method: 5-7 business days after return inspection
• Store credit: Issued immediately upon approval
• Replacements: Shipped within 1-2 business days of approval
• Shipping costs are non-refundable unless the return is due to our error

Non-Returnable Items

• Plants showing signs of improper care or environmental stress after delivery
• Custom or special order rare specimens
• Plants that have been repotted or substantially altered
• Digital products or care guides

6. Intellectual Property

Content Ownership

• All website content, including plant descriptions, care guides, and images, is property of Rare Roots Plan Shop
• Content may not be reproduced without express written permission
• Plant photography and care instructions are protected by copyright

Permitted Use

• Personal use of care guides for plants purchased from our shop
• Sharing of plant photos with proper attribution to Rare Roots
• Educational use of plant information with credit to our expertise

7. Liability Limitations

Plant Health and Survival

• We guarantee plants arrive healthy and properly packaged
• We are not responsible for plant health after delivery, as this depends on environmental factors and care
• Normal plant stress during acclimation is expected and not covered by our guarantee

Shipping Delays

• We are not liable for delays caused by customs, weather, or carrier issues
• Shipping timeframes are estimates, not guarantees
• International orders may experience extended processing at customs

Maximum Liability

• Our maximum liability for any claim is limited to the purchase price of the plants
• We are not liable for consequential damages or lost profits
• Some jurisdictions may not allow limitation of liability, so these limitations may not apply to you

8. Privacy and Data Protection

We respect your privacy and protect your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data. By using our site, you consent to our data practices as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state where Rare Roots Plan Shop is registered. Any disputes shall be resolved in the appropriate courts of that jurisdiction.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

Thank you for choosing Rare Roots Plan Shop. We’re honored to be part of your botanical journey and committed to helping your plant collection thrive. Your trust is the root of our growing community.